Customer Service

We at BreathalyzerAlcoholTester.Com want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us by clicking here.

Shipping & Delivery

Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.

The shipping choices for online orders shipped within the United States FedEx Next Day Air, USPS Express, FedEx 2-Day Air, USPS Priority, FedEx Ground, and USPS 1st-Class. All orders orders placed by 3 PM PST will ship on the SAME BUSINESS DAY. We try to ship all orders within 24 business hours.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

Returns & Replacements

We offer a "no questions asked" 15 days money back guaranteed return policy. We must receive the product within 15 days of date of purchase, NOT date of receiving for a refund. All returns must conform to the following guidelines to insure accurate processing of credit issuance and/or replacement:

  • A restocking fee of 25% of the purchase price will be assessed for all returns
  • Shipping to and from the customer paid by the customer.
  • Shipping charges will not be refunded.
  • Accessories with health hazards such as mouthpieces, sensors, or disposable alcohol testers are strictly not returnable and are final sale items.
  • When you are sending products for repair or calibration, please do not send mouthpieces back even if they are still in their original packaging you will not get credit for them.
  • Product must be returned in its original packaging, with all printed materials and accessories included, except for mouthpieces.
  • Products in sealed clam shells can not be returned if opened.
  • Refunds will be issued after product is received and inspected at our facility.
  • Damaged products (including any scratches) will be returned to the customer without refund.
  • Missing items will be charged to the customer.
  • All products returns must be properly authorized by customer support prior to return.

All returned packages must be marked with an RMA#. To request a return merchandise authorization # please contact us with the request and we will issue you a RMA# upon review of the claim.

Replacement: must receive your return within 30 days from the date of your purchase and NOT from the date you requested for the RMA number. After 30 days, please contact the product manufacturer for any warranty work applicable.

Return To The Manufacturer: Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to its manufacturer and not to AlcoMeters. In such cases, AlcoMeters Customer Service will work with you to accomplish the return.”

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.

Return the item(s) postage paid; Insured return receipt is suggested for all returns. Be sure to mark the address with the assigned RMA# and include a copy of your original invoice, order number or packing list to expedite processing and issuance of your credit.

Important: Please make sure to purchase insurance at least for the value of the product when you are returning the product to us. will not be liable for returned products lost in mail.

Warranty Repair

Our limited warranty period is 30 days from your date of purchase for all products except otherwise specified. If the product is older than 15 days since your date of purchase, you are required to send in $10 ( no cash please) to covers the shipping and handling of the return. Please make sure that you have received your RMA number before you send products back to us.
9140 Jordan Ave
Chatsworth, CA 91311

Re-stocking charge

All returned products that are opened are subject to 25% restocking charge if they are returned for credit within the first 15 days. Shipping charges cannot be refunded on any returns.

Sample Policy

Without exception, our policy is to charge for samples. If a potential contract or volume accounts desire samples, they should be ordered normally through our online ordering system. All sample costs including delivery charges will be refunded on subsequent volume purchases. We believe that the information contained on our web site is comprehensive and detailed with regard to individual products. Consequently, we do not distribute printed marketing materials such as brochures or literature on request.